Returns & Refunds

We stand behind every product we sell. If you're not completely satisfied, we'll make it right. Our hassle-free return policy ensures your peace of mind.

30
Day Returns
No questions asked
100%
Money Back
Full refund guarantee
Free
Return Shipping
On defective items

How to Return an Item

Follow these simple steps to initiate your return

1

Contact Us

Email or WhatsApp us with your order number and reason for return

2

Get Approved

We'll review your request and send you a Return Authorization within 24 hours

3

Ship It Back

Pack the item securely and ship to our warehouse address provided

4

Get Refunded

Refund processed within 5-7 business days after we receive the item

What Can Be Returned

Most items can be returned within 30 days of delivery for a full refund, provided they meet our return conditions:

  • Unopened products in original sealed packaging
  • Defective or damaged items - report within 48 hours of delivery
  • Wrong item received - we'll cover return shipping
  • Products not as described on our website
  • Change of mind - item must be unused with all accessories

Non-Returnable Items

The following items cannot be returned for a refund:

  • SIM cards and prepaid data plans once activated
  • Software licenses and digital downloads
  • Items damaged by misuse or unauthorized modifications
  • Items without original packaging, accessories, or manuals
  • Items returned after 30 days from delivery date

Refund Amounts

The refund amount depends on the condition of the returned item:

Condition Refund Return Shipping
Defective / Damaged on Arrival 100% Refund We pay
Wrong Item Sent 100% Refund We pay
Unopened / Sealed 100% Refund Customer pays
Opened but Unused (like new) 90% Refund Customer pays
Used / Missing Accessories 70-85% Refund Customer pays
Damaged by Customer No Refund N/A

Important Note

Original shipping charges are non-refundable except in cases where we made an error (wrong item, defective product). Refunds are processed to the original payment method.

Refund Processing Time

  • Inspection: 1-2 business days after receiving the item
  • Refund initiation: Within 24 hours of approval
  • PayPal refunds: 1-2 business days
  • Credit/Debit card refunds: 5-10 business days (depends on your bank)
  • Bank transfer refunds: 3-5 business days

Exchanges

We're happy to exchange your item for a different product or variant:

  • Same value exchange: No additional charges
  • Higher value item: Pay the difference
  • Lower value item: Receive store credit or partial refund
  • Defective exchange: We ship new item before receiving yours

Frequently Asked Questions

You have 30 days from the delivery date to initiate a return. For defective items, please report the issue within 48 hours of delivery to qualify for free return shipping.
Yes, for a full refund we require the original packaging, all accessories, manuals, and any free gifts that came with the product. Items returned without original packaging may receive a reduced refund.
If the return is due to our error (defective product, wrong item sent), we cover return shipping. For change of mind returns, the customer is responsible for return shipping costs. We recommend using a tracked shipping service.
Yes, sale items can be returned under the same conditions as regular-priced items. Your refund will be based on the price you paid, not the original price.
Please contact us within 48 hours with photos of the damage and packaging. We'll arrange a free return and send a replacement or full refund, whichever you prefer. Keep the damaged packaging until the claim is resolved.
Refunds are typically processed to the original payment method. In exceptional cases, we may offer store credit or bank transfer as an alternative. Please contact our support team to discuss your options.

Need Help With a Return?

Our customer support team is here to assist you 24/7

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